Funeral Home Price List Calls From Your Supplied List

Funeral home price list calls receive answers from the General Price List you provide, without invented amounts. Your AI receptionist uses your information and takes details for questions your team must answer. Try a fictional price inquiry in the demo.

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Give Callers Accurate Information From Your Price List

Your receptionist answers price questions using the General Price List your home supplies. The FTC Funeral Rule requires accurate price information by phone when callers ask about your offerings or prices.

Supplied informationAnswers come from your General Price List rather than a generated estimate.

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Clear questionsThe receptionist establishes which service the caller wants to ask about.

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Director follow-upQuestions beyond your supplied information go to your team for an answer.

Price questions need an answer grounded in your home's actual offerings. FTC guidance says funeral providers must give callers accurate information from their price lists and other readily available information that reasonably answers the question. Our receptionist's price answers stay within the General Price List you supply.

A caller might ask about direct cremation or the price of a particular service. Your list gives the receptionist the source for its response; it does not create its own figure to complete a conversation. For more complex questions, your team receives the details needed to follow up. Your home remains responsible for the information it provides.

How a Price Question Gets Answered

The receptionist identifies the service the caller is asking about, then answers from your supplied list. If the requested information is unavailable, it takes the question for your team's callback.

Identify the requestEstablish which service or item the caller wants price information about.

Use your listGive the supplied information without inventing a price to fill a gap.

Keep the questionRecord unresolved details so your team can respond with the appropriate information.

A price call begins with the virtual-assistant and recording notices, then moves to the caller's question. The receptionist uses the relevant information your home has supplied. Your instructions should make the service wording clear so an answer about one item is not treated as the price of an entire arrangement.

When the list does not answer the question, the receptionist takes details for a callback. The email and app push alert includes a summary, transcript and recording for your team to review. That lets the director see the unresolved request and check what information the caller has already received.

Supply Your Current List and Price Instructions

You provide the General Price List and explain your services and price policy during setup. Review the receptionist's test answers against that list, and update its information when your prices change.

Current sourceSupply the General Price List you want used for telephone price answers.

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Service wordingExplain your offerings so answers refer to the service the caller requested.

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Routine checksTest sample questions and review the responses against your home's supplied information.

Your onboarding answers and website establish the business context, while the General Price List you provide supplies the price information. Explain what your home offers, what it does not offer and which questions need a director's response. You can change settings by telling the AI in plain words.

Before forwarding calls, ask test questions about the services families commonly request. Compare the answers with your list and correct unclear instructions. When your pricing changes, supply the current information and test again. See the setup process for the forwarding guide and test call that come before going live.

No Invented Prices or Compliance Promise

Your receptionist does not invent prices or supply missing figures. It supports your phone procedure, while your home remains responsible for accurate information and its obligations under the Funeral Rule.

No guessed amountsMissing price information becomes a question for your team to answer.

No assumed totalA listed service price is not an invented quote for an arrangement.

Home responsibilityYour team supplies current information and reviews the receptionist's responses for accuracy.

A supplied list sets the boundary for the receptionist's price answers. If a caller asks for a total that the information does not establish, the receptionist takes the request for your team rather than assembling an unsupported amount. AI can make mistakes, so review recordings and transcripts as part of your checks.

FTC guidance also says you cannot make callers give identifying details before receiving requested price information. Build your price-call instructions around answering the question rather than requiring contact details first. This product supports that procedure; it does not certify your home's compliance or replace your responsibility to keep its information accurate.

Hear a Fictional Price Inquiry in the Demo

The demo lets you ask a fictional funeral home about prices from its example list. Listen to the answer; request a free trial to test your own list separately.

Ask about a serviceChoose the family price-question scenario for the fictional demo business.

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Listen for clarityCheck whether the answer addresses the service the caller asked about.

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Test your informationDuring your trial, compare responses with the list your home supplies.

Select the price scenario in the browser price-call demo and ask about an example service. The funeral home and its information are fictional, so the response demonstrates the conversation rather than your home's own prices. Use invented caller details because demo calls are recorded and transcribed.

After listening, request a free price-list trial to test questions drawn from your own offerings. Include a question the list answers and one that needs your director's attention. Compare the resulting responses and messages before deciding which calls to forward to your receptionist.

FAQ

Will the receptionist give prices by phone?

Yes, it answers from the General Price List your home supplies. It uses that information for the service the caller asks about and does not invent a figure when information is missing. During setup, test your common price questions against the supplied list and check that the answers describe the right service before forwarding calls.

What does the Funeral Rule say about telephone price questions?

FTC guidance says funeral providers must give callers accurate price-list information and other readily available information that reasonably answers questions about their offerings and prices. The receptionist answers from the General Price List you supply. Your home remains responsible for the accuracy of that source and for answering questions that need information or judgment beyond the receptionist's available material.

What happens if the list does not answer the question?

The receptionist takes the unresolved question and details for your team's callback. It does not invent a price to complete the answer. You can review the transcript and recording to see exactly what was asked, then provide the missing information yourself and update the receptionist's supplied information if that answer belongs in future calls.

Can we change the prices the receptionist uses?

You supply the pricing information and can update settings by telling the AI in plain words. When your home's list changes, provide the current information and test the affected service questions again. Review the responses against your General Price List so your phone answers reflect the information your team intends to give callers.

Can it take pre-need inquiries as well as price questions?

Yes, the receptionist can collect a pre-need inquiry and take the details for your callback. Price answers still come from the list you supply. If you choose appointment booking, it can book into Google Calendar; you can also keep the conversation as an inquiry for your team to review before arranging a time.

Can I hear a price call before signing up?

Yes, the browser demo includes a fictional family asking about prices from an example list, with no signup required. Use it to hear how the receptionist responds. Request a free trial to supply your home's information, check answers against your General Price List and test forwarding before relying on the service.

Try a Price Question in the Demo

Ask the fictional demo home about a service price. Request a free trial to supply your own list and check the answers your callers would hear.

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References: ftc.gov consumer.ftc.gov